Returns & Exchanges
Simple and transparent policies for your peace of mind.
Return Window
Delivery Fees
Packaging Required
Refund Methods
Original Receipt
Returns accompanied by the original receipt will be refunded in the original form of payment.
Gift Receipt
Returns accompanied by a gift receipt will be refunded in the form of a Merchandise Credit for the amount listed on the gift receipt.
The Fine Print
- Delivery Fees: Please note that original delivery and shipping fees are non-refundable.
- Condition: Items must be unused, in their original condition, and in the original packaging to be eligible for a refund.
- Home Fixtures: Kitchen fixtures must not have been installed. Once installed, returns are only accepted for verified manufacturer defects.
- Final Sale: Food, clearance merchandise, and gift cards are final sale and cannot be returned.
How to Start a Return
In-Store Returns
Bring your item and receipt to any locations and one of our team members will be pleased to process a refund or exchange.
Mail-In Returns
Call our primary shipping hub in Port Elgin at 226-453-2225 to receive a Return Authorization. Unauthorized shipments will be refused.
Any returns sent via mail without prior authorization from our team will not be accepted. Please contact our Port Elgin hub at 226-453-2225 before shipping any items back to us.
Need help with a return?
Contact our Port Elgin team directly to discuss your specific situation.